COVID-19 FAQ | Chersicat

COVID-19 FAQ

will your stores remain open?

All Chersicat stores are open, but with safety measures. Please refer to our store locator for individual store hours.

will your offices remain open?

We have encouraged all HQ employees to work from home and take the time they need during this period.

will customer service remain open?

Yes, our Customer Service team is working from home and are happy to assist you with any questions or concerns. You can reach us by email at info@chersicat.com

will you continue to ship web orders?

Yes, our distribution center is open and we are fulfilling online orders. We are closely monitoring local and governmental guidelines to determine operational procedure and have taken extensive precautions to ensure the safety of our team.

will there be delays in shipping orders?

We may experience shipping delays and are now offering free continental U.S. Ground shipping on all orders of €100 or more.

can we still make returns on web orders?

Yes, you can read more about our return policy here.

will you extend your 30 day return policy?

Yes, any purchases made on or after March 1st, 2020 can be returned within 90 days of original receipt, you can read more about our return policy here. For any purchases made in store, please contact our customer service team by email at info@chersicat.com

will you continue to offer exchanges?

Yes, our exchange policy remains unchanged, you can read more about our exchange policy here.

will there be a delay on refunds?

No, our processing timeframe remains unchanged.

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